1. Who we are
LSFIVE Inc., doing business as LS5 ("LS5," "we," "us"), helps people who have been hurt, including survivors of abuse, assault and serious injury, find out whether they may have a legal claim and connects them with law firms that may be able to help. This notice explains what information we collect when you use our websites, fill out our forms, call us, or receive calls and texts from us, and what we do with it.
2. What we collect
Information you give us. When you fill out a form, call us, or talk with one of our intake specialists, we may collect:
- Contact details: your name, phone number, email address and mailing address.
- Basic details: date of birth, and the state or city where events happened.
- What happened to you: the information you choose to share about your situation, which may include sensitive information about health, injuries, abuse or other experiences.
- Your preferences: the best times to reach you, and whether it's safe to call, text or leave a message.
Information collected automatically. When you visit our websites or click our ads, we and our advertising partners may collect device and usage information, such as your IP address, browser type, pages viewed and the ad that brought you to us, using cookies and similar tools.
Call and text records. We keep records of calls and texts with you, including phone numbers, dates, times and call length. Calls may be recorded (see section 4).
3. How we use it
- To respond to your request, call or text you back, and schedule follow-up calls.
- To review your situation and see whether a law firm we work with may be able to help.
- To connect you with a law firm and send it the information it needs to evaluate your potential claim.
- To train our staff, check the quality of our calls, and keep our services safe and accurate.
- To follow the law, including do-not-call rules, and to protect our rights.
- To measure and improve our advertising and websites.
We do not sell your personal information.
4. Calls, texts and recordings
Calls are recorded. Calls with LS5 may be recorded and reviewed for quality, training and accuracy. We tell you this at the start of the call.
- Consent. When you give us your phone number on a form, or call us, you agree that LS5 and the law firms we work with may contact you about your request by phone call and text message at that number, including calls and texts sent using automated technology and prerecorded or artificial (AI-generated) voice messages. Consent is not a condition of any purchase or service.
- Text messages. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts, or HELP for help.
- Stop calls. Tell any LS5 team member to stop calling you, or contact us using the details in section 11. We will add your number to our internal do-not-call list and honor your request promptly, and no later than the time the law requires.
- Your phone number stays with us. No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the service providers that help us deliver messages.
- Your safety. If it isn't safe for us to call, text or leave a message, tell us. We never say what a call is about in a voicemail.
5. Who we share it with
- Law firms. To help you, we share the information you give us with one or more law firms that may be able to review your potential claim. A law firm that receives your information may contact you directly.
- Service providers. Companies that help us run our business under contracts that limit how they use your information, such as phone and texting services, case-management and customer-relationship software, cloud hosting, e-signature services and transcription.
- Advertising partners. Social media and advertising platforms receive website and ad-interaction information (section 2) to measure and show our ads. We do not give them what you tell us about your situation.
- When the law requires it. To comply with a law, court order or legal process, or to protect the safety and rights of you, LS5 or others.
- Business changes. If LS5 is part of a merger, acquisition or sale of assets, your information may move to the new owner under this notice.
6. Not legal advice
LS5 is a legal marketing and intake company. Contacting us, or giving us information, does not create an attorney-client relationship with LS5 or any law firm. An attorney-client relationship is formed only when you sign an agreement with a law firm. Please don't send us anything you aren't comfortable sharing with the law firms that may review your claim.
7. How we protect and keep it
We use reasonable administrative, technical and physical safeguards to protect your information, including limiting access to the people who need it and encrypting data in transit. No system is perfectly secure, but we work to keep your information safe. We keep information only as long as we need it for the purposes in this notice, including legal and record-keeping requirements, and then delete or de-identify it.
8. Your choices and rights
- You can ask us to tell you what information we have about you, correct it, or delete it.
- You can stop calls and texts at any time (section 4).
- You can turn off cookies in your browser settings. Some site features may not work without them.
- Depending on where you live (for example California, Colorado, Connecticut, Oregon, Texas, Virginia and other states), you may have additional rights under state privacy law, including the right to opt out of targeted advertising and the right to appeal a decision about your request. We will not treat you differently for using your rights.
To make a request, contact us using the details below. We may need to confirm your identity first. An authorized agent can make a request for you.
9. Minors
Our services are meant for adults. A parent or legal guardian may contact us on behalf of a child. We do not knowingly collect information directly from children under 13. If you believe a child has given us information, contact us and we will delete it.
10. Changes
We may update this notice from time to time. The effective date at the top shows when it last changed. If we make material changes, we will post the new notice here.
11. Contact us
LSFIVE Inc. (LS5)
19550 Buck Canyon Road
Bend, Oregon 97702
Email: info@lsfive.com
Phone: (800) 809-4949